2023 was a great year!

Greetings and Happy Holidays, Community!

As the season comes to a close, we want to extend a heartfelt thank you for being a part of the Player XP family this year. Your support has made 2023 truly wonderful for us. We hope you’ve had a fantastic 2023 and are as excited as we are to kick off the new year together. We’ve got a line-up of exciting events and plans just for you!

“Save the date” items:

Player XP Webinar

To start off the year with a bang, we’re hosting the Player XP Webinar on January 25th at 1 pm GMT / 2 pm CET / 8 am ET. Join us to discover the highlights (and controversy) of games that caught our attention this year, learn about our new features, and enjoy some fun moments with Andy and Jenesee. Reserve your spot by registering HERE.

Here’s a taste of what we shared last time

United By Games: San Francisco Edition

This year, we’re preparing for an even bigger event in San Francisco on March 18th, just before GDC kicks into high gear. Secure your spot and enjoy an early bird discount by signing up HERE. If you’re interested in speaking, please email j.grey@playerxp.io

Our first United By Games: London was a hit. We had over 80 attendees in October it was a day full of panels and talks from industry professionals focused on community management. We covered topics such as: 

  • Mental Health & Wellbeing
  • Accessibility in Gaming 
  • Battling Toxicity

We had an amazing turnout, shared some powerful stories, and even helped to make a parody of ‘Another One Bites The Dust’ by Queen focusing on imposter syndrome HERE

The Black Box Podcast

Explore how AI is shaping our world, impacting the commercial space, and transforming businesses in our latest podcast, The Black Box. Delve into the workings of this emerging tech and get to know some of the people behind Player XP. Listen to the latest episode HERE.

A look back

The past 12 months have marked an expansion era for us at Player XP, filled with noteworthy achievements and exciting milestones. Let’s take a moment to reflect on the highlights of our journey. Throughout the year, we actively participated in and eventually hosted some incredible events, introduced innovative features, and welcomed new talents into our growing family!

This year, we had the pleasure of adding five exceptional individuals to our team:

Jenesee Grey: Head of Community Development is the dynamic host of our signature events like United By Games, as well as our ongoing podcast, Black Box.

Ross Barkway: Serving as our Marketing Assistant, Ross manages the Player XP and Hertzian social media accounts, crafts engaging blog posts and email newsletters, and contributes to the production of the Black Box Podcast.

Joe Kemp: As our Senior Account Manager, Joe spearheads sales efforts and maintains seamless communication with both existing and potential clients.

Dylan Foster-Slack: A valuable addition to our team as a Junior Software Developer, Dylan works alongside our elite team, contributing to the continuous improvement of Player XP and expanding his skills each day.

Rona Noble: Taking charge as our Administrative Assistant, Rona ensures that meetings are efficiently scheduled and keeps our office operations in check.

Our team is ever-expanding, and we’re on the lookout for more talented individuals to join us on this exciting journey. Explore our current job openings at https://www.hertzian.co.uk/careers/open-roles

AI & AUT Expo

In the kick-off to 2023, CEO Christopher Weavill and Machine Learning/Data Scientist David Dixon represented Player XP in Budapest as part of the UK delegation at the AI & AUT Expo. Chris represented us with honour and delivered a presentation on the application of Natural Language Processing (NLP) and engaged with exceptional business and research leaders. 


At GDC, Chris and Andy (CTO & Co-founder) had the privilege of meeting with our lovely client, Warner Bros. Games. They were graciously invited for an office tour, providing a personal touch after we collaborated on the successful launch of Hogwarts Legacy the previous month.

New Feature: Toxicity

In April, Player XP proudly introduced a ground-breaking feature – Toxicity! This tool empowers our users to monitor community well-being, report player toxicity, and address safety concerns. A notable application of this tech occurred when Jagex launched the ‘Necromancy’ skill in RuneScape. Utilizing Toxicity, Jagex identified and managed toxic elements within their community, demonstrating effective control over the situation. As of now, all accounts should have Toxcitiy tracking enabled. Let us know if you have any questions on how best to utilize this tool with your community.

Game Quality Forum

This past June, Andy and Jenesee hosted a highly successful workshop at the Game Quality Forum, showcasing and speaking on industry best practices across various stages of a game’s lifecycle. Due to its success, we’re excited to announce a similar online workshop on January 25th. Join us and register HERE!


Participating in Develop: Brighton provided Player XP with valuable opportunities to connect with clients and forge new relationships. Chris and Joe met with Curve Games, later assisting with the launch of ‘For The King II.’ Chris also participated in a panel as part of Just About’s Community Collab and secured an invite to the coveted Splash Damage party!


Leading up to United By Games, Chris and Joe attended Gamescom, engaging in meetings with Player XP’s clients and potential future partners.

TikTok Integration

Welcoming a new addition to our data sources, TikTok! The team’s dedicated efforts have resulted in seamlessly integrating TikTok into Player XP. Users can now monitor their communities’ activity on the fifth-largest social platform globally. For inquiries about utilizing TikTok to enhance community understanding, contact us. 

Year in Review

What a whirlwind! All that encapsulates our incredible journey at Player XP for the year. As we bid farewell to 2023, we’re thrilled about our ambitious plans for 2024 and can’t wait to unveil what’s in store for you. Stay tuned!

Player XP @ GDC 2023

GDC 2023

Player XP will once again be attending the Game Developers Conference this year on March 20-24, 2023 in San Francisco. GDC is once again being held at the Moscone Convention Center, the largest convention and exhibition complex in San Francisco, California.

Continue reading

The Roadmap For 2023

As we begin the new year, we aim to continue growing Player XP as an industry-leading games community platform and find ways to better support our clients. We recently updated our Roadmap with all of the new Player XP features scheduled to be released throughout 2023 and in early 2024.

Continue reading

How Player XP Provides In-Game Chat Data

In-game chat activity is an important metric to measure when collecting and analysing player data. In-game chat is where players communicate during online game modes. You mostly see this in online multiplayer team games and game modes. 

Keep reading this article to learn about our new type of data source and how we can provide you with more insights into your community from your in-game chat.

Continue reading

The Power of Player XP’s Sentiment Analysis

The Player XP sentiment system uses a state-of-the-art neural network architecture trained on a dataset of over 100 million pieces of feedback, making it one of the largest datasets for domain-specific data ever compiled. 

Player XP exists entirely in the cloud, running on AWS infrastructure, we utilise the latest advances in cloud computing to run all 3 pillars of our service: data aggregation, data processing, and data analysis. 

Continue reading for answers to all questions you may have about Player XP’s sentiment system…

Continue reading

Player XP “Stray” Game Report

Stray is a third-person puzzle-solving adventure game set in a decaying cybercity, where you play as a cat and solve the mysteries of this city that droids and other strange creatures have inhabited. Stray is developed by BlueTwelve Studio and published by Annapurna Interactive

Since its release on July 19th 2022, Stray has built a larger than expected playerbase and received a flurry of overwhelmingly positive reactions. However, as every game does, a few things have caused negative feedback from players and have therefore impacted the game’s overall sentiment. This Player XP report will analyse comments and feedback from the Stray community to identify the topics that are driving positive and negative discussion around the game.

Continue reading

Player XP @ Gamescom 2022

We are excited to say that Player XP will be attending Devcom and Gamescom this year in Cologne, Germany! After going digital for 2 years, we could not be happier that Gamescom is back live and we can attend. We look forward to seeing the latest groundbreaking news in the games industry and meeting with some of you in attendance. 

Our CEO Christopher Weavill and CTO Andrew Husband are in Cologne next week representing Player XP. They are meeting with multiple Player XP clients and can’t wait to catch up with as many people as they can throughout the week. So if you would like to meet with them too then don’t hesitate to reach out and they would be happy to arrange a time with you.

Continue reading