2021 is now over and we have entered a brand new year. Be excited about 2022 as we strive to continuously build and improve Player XP to provide you with many new features throughout the year. To start 2022 we have updated the platform intending to give you more control and personalisation over your community’s data.
2022 is just beginning and we are preparing some major updates for the rest of the year. This month’s product update includes some smaller features and bug fixes we have made making your experience of using Player XP smoother and more beneficial.
‘Internal’ Data Type Release
The first new feature we have introduced in 2022 is the ‘Internal’ data type in the platform. Users can now select ‘internal’ as a channel we monitor for data from their community. We gather internal player data from sources such as player surveys, customer support tickets, bug reports, and in-game text chat. We monitor these internal source points to analyse data and provide our clients with insights into their player feedback and sentiment.
Player survey data is a possible inclusion for each of our clients. Survey data inclusion would allow us to analyse all player surveys in-game. We can then discover the sentiment of players and provide our clients with constructive feedback from survey responses. This way we can monitor the sentiment of players as they go through the game, and identify areas of the game which are driving discussion and impacting sentiment both positively and negatively.
We analyse customer support tickets and bug reports to find player feedback and identify issues or bugs in-game which could be decreasing player sentiment. We gather data from these sources because it is easier to find areas of the game that require updates or patches. This data feed goes back to our clients so they can immediately work on possible fixes. We also monitor in-game text chat to analyse conversations happening in-game between players. In doing so we find the sentiment and driving topic of the conversation taking place. It also helps us separate toxic comments from constructive feedback.
We have introduced the ‘internal’ data type as it opens up new data points for us to monitor the sentiment and feedback of your players. It also makes it easier to identify issues or bugs in-game that are affecting sentiment and need responses. All of your ‘internal’ player data can now be viewed on the Player XP dashboard. It is presented in easy-to-read graphs, making the job of analysing the data much simpler and less time-consuming.
User Control of Game List Ordering on Hub Page
Users can now control and customise the order that games on the Hub page are listed. On the Hub page of the dashboard, the settings tab opens up the page allowing the user to customise the order that games on the dashboard are shown – this can be found under ‘Default Hub Sorting’ on the settings page.
As shown in the image above, users can click the drop-down box and choose from a selection of default orders. The options provided are:
- All-time interactions
- Last 30 days interactions
- All-time sentiment
- Last 30 days sentiment
- All-time community members
- Last 30 days community members
At the bottom of this drop-down menu, there is a final option called ‘custom sort’. This is where you get total customisation over the order of the games on the dashboard. This allows you to view the list of games on the hub and manually drag and drop the games into any order that you want. This gives you much more customisation of the hub and allows you to order the games however you find most useful.
Channel Breakdown for Discord
Our last product update was on the integration of Discord as a data source into our platform. We talked largely about the new Discord Management Page in the Player XP dashboard. This latest feature is a new addition to the Discord section. Inside the Discord Management Page of your game, we have added a ‘Channel Analysis’ graph that analyses and breaks down volume and sentiment for each of your Discord channels.
This graph shows your various groups for your Discord channel – if you do not have any groups then all channels are displayed by default. If you do have groups, you can click on each one and the chart will update with the child channels being displayed. You can customise this graph to show the sentiment and volume of each channel/graph. Volume data can be viewed as a number or percentage of players.
We have implemented this graph on the Discord Management Page because it provides you with more detailed and accurate insights into the volume of players in your Discord server, and the sentiment of players in each channel. This gives you a better understanding of how these groups react to your game. It also helps you identify what may be impacting sentiment in each of your channels.
Smaller Features & Bug Fixes
We have also added several other smaller features and resolved reported bugs on the dashboard from the past month. These include:
- ‘Internal’ channel is hidden if there is no data visible by default – checkbox on Hub page for user to toggle setting (default is checked)
- The selected game list on the Data Management panel now remains on display when navigating between the Source Management tab and Twitter Custom Searches
- Users can now use navigation and date picker whilst the summary feature is loading, the semi-opaque background behind does not display on top of the date picker
- Users can permanently remove Discord channels from their data through the Source Management panel on the Hub page
- The Topic page contains the correct volume of data after setting a sentiment filter
You can take a look at our helpdesk and Public Roadmap to get a better insight into what we have planned for Player XP in 2022. We welcome you to contact us via Slack or email with any questions, queries, or suggestions of features you would like to see added to Player XP in the future.