When all is going well for your game, it’s difficult to remind yourself to stop and look at the negative experiences players are having but it’s important to do so. If something is causing a negative player experience, leaving it unattended to can lead to it becoming a major issue in the future.
With millions of comments being posted on message boards, social media, video content and storefronts every day, being able to track the discussion towards your game has become an important requirement for anyone wanting to release and run a live game successfully.
Hertzian are very proud to release our new version of Player XP. Through the combination of natural language processing, machine learning and advanced data analytics, the new Player XP platform provides you with the most powerful way of monitoring, evaluating and actioning player feedback from a wide range of online sources.