Having already released a blog on our Translation Engine earlier this month, this product update may be a bit quieter. However, we’re still bringing this to you to keep you up to date with the Player XP platform and what we’ve done to improve your day-to-day experience using it.

If you haven’t read our article on the release of the Player XP in-house Translation Engine then we suggest checking it out to learn more about the capabilities of this feature and how it can open up new opportunities for your business.

Token Validation

The first new update we have made is users with admin access on the dashboard can now check the validity of tokens. For anyone who isn’t familiar with this term, clients use tokens from Facebook and Instagram to provide us with access to their data. These tokens can become invalid which means we would be unable to access and get data from these sources. You can use the links provided to read our Helpdesk articles on authenticating Instagram and Facebook data for your game.

Now we will provide clients with a page that summarises the tokens they have provided us with and if they are valid or invalid. This helps us ensure that we can continuously access and get data from your sources and immediately identify and fix issues when the tokens become invalid. Clients will be notified of invalid tokens via banner warnings and email notifications.

YouTube Sources

Previously YouTube and YouTube UGC (User Generated Content) were classified under the same name on the sources table as just ‘YouTube’. Now we have split these data sources into two separate sources on the dashboard. All YouTube UGC data will now be in the source name ‘YouTube’. Data for just YouTube will be in the source name ‘YouTube Official’. 

This has been updated to improve the handling of YouTube data on the dashboard and divide the sources clearly into official and non-official sets. This should make it clearer for clients to see the separate YouTube data and differentiate it for their reports to get more accurate findings from the data. It also helps us monitor which of our client’s YouTube sources we have access to. This is displayed similarly to the multiple Twitter sources we have on the dashboard such as Twitter Mentions and Twitter Replies.

You can check out this article from our helpdesk which simply explains the data sources we can monitor and what data we get from them once authenticated for your game.

YouTube data sources - April update


Other Updates

  • We have added a Language page to the dashboard – this is accessible through ‘Language Breakdown’ in games that have translated data.
  • Using the gear icon, users can now export a data file with combined sentiment and interactions over time values

Export combined data button - April update

Changes to Existing Features/Bug Fixes

We have also made a few changes to our existing features and done some regular maintenance bug fixes to ensure your use of the dashboard remains easy and simple:

  • There is now a filter to disable Discord as a source – if disabled, ‘Discord Management’ will not show and there will be no empty data
  • Fixed Discord and Official YouTube content being hidden inside pages
  • Miscellaneous bug fixes & Admin changes/fixes


Remember to check out our article on the release of the Player XP Translation Engine if you haven’t already. You can contact us via slack or email with any queries or suggestions of features you would like to see on Player XP.